Healthcare Providers: Listen!
My grandmother got home a little over a week ago after being in the hospital and then rehab. When an employee from the personal care agency that provides her services came to readmit my grandmother I stressed to her to be extra gentle because Cille was still weak. She said she would relay the information to the aide. Less than a week later the aide was transferring Cille from her chair to her wheelchair. In the process my grandmother missed her wheelchair and fell to the floor, scraping and bruising her back and leg. Thankfully, nothing was broken. When we called the agency to tell the supervisor on my grandmother' state my mother relayed the information that the aide had not locked the wheelchair, the supervisor said the aide felt terrible and was upfront about what happened. My mother kept repeating the wheelchair brakes were not locked. The supervisor kept repeating it was just an accident and the aide felt bad. Mom kept telling her the wheels were not locked. The supervisor f...